All small businesses need good customer service and a photo processing lab especially needs an advantage over the competition considering everything is changing to digital. Likewise the competition from the big box stores like Wal-Mart with in-store photo processing labs make it tough to compete in the marketplace. How can someone increase customer service at a photo-processing lab? Well there are many ways actually.
For instance, if someone's photos are done early they can have a person call the cell phone or the home of the person that owns the photos to alert them. And that's great service.
But that is only one thing that can be done and all too often we find such businesses disrupted by new technologies that go out of business. However, a photo lab that also sells digital cameras may be able to make a smooth transition if they keep their customer base happy.
Helping customers switch to digital and allowing them to have their digital photos and enhanced due to bad lighting, or inability to use the camera correctly might be a way to increase customer service. Customer service might also include free classes on how to take better pictures with a 35mm camera or one of the new digital cameras.
There are so many ways to increase customer service and there is really no reason for any small business to go out of business simply because new technology or competition has come into the marketplace. Please consider all this in 2006.
"Lance Winslow" - Online Think Tank forum board. If you have innovative thoughts and unique perspectives, come think with Lance; www.WorldThinkTank.net/. Lance is a guest writer for Our Spokane Magazine in Spokane, Washington
Source: www.articlesbase.com
